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About the practice group ...
eclectic information’s Small Business Development and Support practice group is specifically designed for the information technology (IT) needs of small businesses. The goal of this practice group is to maximize the productivity of our clients' investment in information technology and provide our clients with a competitive advantage in the marketplace through information technology.
Ready or not, we are in an information age, where organizations require access to a growing array of information resources to remain competitive. Information is knowledge and knowledge is power. The market demands highly efficient communications; time-to-market pressures require ever-greater efficiency; rapidly changing customer requirements demand organizations that can react and respond quickly. An organization's success is determined by their ability to transfer information quickly, effectively and efficiently. Being a small business ourselves, we are keenly aware of the challenges facing businesses today.
As organizations increase their dependence upon information systems, their need for IT experts to design, develop and support those systems increases. This is where eclectic information can help. We want to function as your Department of Information Technology (DoIT). Indeed, organizations in many industries are outsourcing more of their IT functions to outside service providers that can provide quality services. This allows those organizations to focus more of their time and energies on the organization's core business - to improve corporate performance and profitability, and to gain a competitive advantage in today's marketplace.
Let eclectic DoIT ...
In order to achieve our goal and provide your organization with the best possible service, eclectic information is offering an eclectic DoIT plan. Our DoIT plan is an annual plan requiring a prepaid investment that guarantees 12 pre-planned half-day on-site visits, one per month. The topics for the visits are:
Planning (4) - Establish a strategic information technology plan, inventory
all hardware and software, establish system security procedures
Performance (4) - Analyze system capacity and performance, server and
workstation tuning
Maintenance (4) - Perform preventive maintenance on workstations, printers, and
servers, establish a daily/weekly system backup procedure and schedule
eclectic can perform developmental, maintenance and troubleshooting work on a schedule, such as two mornings a week for two hours, or on an as needed basis. All of our on-site service visits are billable and none can be used in lieu of the pre-planned half-day visits.
The DoIT advantage !!!
Participation in the eclectic DoIT plan entitles your organization to:
Priority response - Our policy is to
respond to any organization contact within three hours. We will acknowledge
that we have received a request and provide an estimated response time.
Priority on-site service - Our policy
is to have an eclectic information consultant on site within 24 hours after
notification. Once the urgency of the request has been determined, we will
provide the client with an estimated arrival time. Of course the most critical
requests will receive top priority.
Free support via phone or e-mail - We
are available to answer questions that otherwise may not merit an on-site
visit. Your eclectic consultant will help your organization determine
the most efficient communication method.
Why let eclectic DoIT ???
There are several benefits in participating in the eclectic DoIT plan.
1) Strategic IT planning. Working with a defined strategic IT plan,
your organizational leaders can focus on those activities that set their
company apart from the competition. More time can be spent on value-added
activities and less on the ongoing day-to-day support and maintenance of an IT
infrastructure.
2) Access to current technology. Your organization will have access to
the leading IT practices and technology. To remain successful, the
eclectic staff has an extensive knowledge base and skill set which is
continuously improving.
3) Quick reaction to business change. We are quick to react to business
changes. This is crucial when time-to-market is of the essence. Having the
ability to stay ahead of the curve, rather than falling behind, translates to a
competitive advantage.
4) Improved service. We want to create a structure that better responds
to end-user problems by providing these users with a single point-of-contact
for all requests. eclectic information will be there when you need us.
5) Cost savings. And let's not forget about the cost savings that are
realized by careful planning and using our services on an as needed basis.
How do we DoIT ...
The eclectic approach is to form a partnership with our client organizations through mutual trust, goals and results. We build this partnership by:
Understanding your business - eclectic information believes that
every organization is unique. We want to understand your business and formulate
solutions that address your specific needs.
Supporting and listening - We want to provide the right kind of solution
or support.
Communicating - Keeping your organization informed is critical to our
success. We will keep you up to date on any pending or outstanding issues that
need to be addressed.
Service, service and more service - This is what's it's all about. We
will deliver reliable and timely service.
Commitment - We reciprocate the trust and loyalty given to us by our
clients. We will be there when you need us.
eclectic can help ...
For both participants and non-participants of the eclectic DoIT plan,
we can perform the following tasks on a scheduled or as needed basis:
* Assist in formulating a strategic IT plan
* Assist in establishing system security procedures
* Assist in establishing system backup procedures
* Develop or maintain software applications
* Diagnose and repair personal computers, printers, and network peripherals
* Diagnose problems with hardware, software and, communication lines
* Check and install new hardware and printers
* Install, configure and maintain single-user, multi-user, and server-based
network applications
* Install software and ensure its compatibility with existing applications
* Interact with software applications vendors regarding upgrades, technical
support, pricing, and software licensing
* Set up network printing for all applications
* Purchase all network supplies, repair parts, and equipment
* Set-up and administer a user-training program
* Conduct hardware and software trials, and evaluate products
* Assist users with problems in their use of applications
* Interface with hardware and software vendors to resolve user problems